Phase II Service Desk Onboarding Quiz

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Phase II Service Desk Onboarding Quiz

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1 / 4

True or False: Making our guests feel special is an important part of our job.

2 / 4

True or False: It’s best to not make eye contact and initiate friendly conversation
with our guests.

3 / 4

True or False: Losing one customer is no big deal.

4 / 4

Which statement is true?

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