Phase IV Service Desk Onboarding Quiz


Phase IV Service Desk Onboarding Quiz

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1 / 5

What is the most important question to ask a prospect on the phone calling about membership?

2 / 5

Which is the NOT the 4 questions you ask on a tour or after you explain the membership options?

3 / 5

We offer Medicare Supplement memberships (AARP, Silver and Fit and Silver Sneakers), FREE of charge but they can ONLY use the Center just on Friday, Saturday and Sunday? But can’t upgrade to 7 days per week for a small upcharge?

4 / 5

If someone is ready to sign up we encourage them to use the IPAD in the center?

5 / 5

When a prospect walks into the center and asks for pricing, what do you say?

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